Customer care
Questions, answered
If yours is not here, the workshop answers email within one working day.
Will the gold wear off?
Our vermeil is 2.5 microns of 18k gold over sterling silver, about five times a standard plating. Worn daily it keeps its colour for years; when it eventually softens we re-gild it for a small fee.
Can I shower or swim in it?
Silver and vermeil are best kept out of chlorine, salt water and perfume. Showering occasionally is fine; take rings off before swimming and put jewellery on after scent.
How do I clean a piece?
Warm water, a drop of mild soap and a soft cloth. No dips, no polishing cloths with abrasive compound on vermeil, and nothing with ammonia.
Do you engrave?
Yes. The Signet Ring includes up to three initials; other pieces can be engraved inside with up to twelve characters for $20. Leave a note with your order.
Is it gift wrapped?
Every piece arrives in a linen pouch and a recycled card box with no prices inside. Add a note at checkout and we hand-write it on a card.
How does ordering work?
Add pieces to your bag and send us an order request. We confirm availability and email a secure payment link within one working day. Nothing is charged until you pay that link.
Where are the pieces made?
All of them in our own workshop in Antwerp, by the five of us. Nothing is outsourced.
Something else? Ask us directly.